Returns and right to withdrawal - Intimissimi - Intimissimi  Not satisfied with the item you purchased? The Intimissimi on-line store gives you 14 days to return the purchase, without any added costs.  Apparel & Accessories > Clothing > Underwear & Socks

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Returns

Easy Returns

You can always change your mind on intimissimi.com: buy your items, try them on in the comfort of your own home and if you're not sure about something you can return them. You'll be refunded via the payment method you originally used to make your purchase.
You have up to 14 days from when you receive the goods to change your mind.
Return shipping cost is at your expense .

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How to return goods

Order from intimissimi.com, try the goods on and if you're not sure about something you can return them.
In just a few clicks you can return your order or part of it:

  • Go to Order Status, or your My Intimissimi page
  • ‐ Fill in the Online Returns Form
  • ‐ Download and print the Invoice from your order status,and 3 copies of the Proforma Invoice that you find at this link for the custom clearance.
    You have to fill out the fields of the Proforma invoice with your details (Sender: your name and address; Order number) and with the data that you can find in the Invoice document (art.code; quantity; amount)
  • ‐ Book the UPS express courier on 1-800-782-7892 to collect the package from your chosen address.
  • ‐ You'll be refunded via the same payment method you used to make your purchase.

Remember you have up to 14 days from delivery to change your mind and make your return request.

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